do you ship to [my country]?

We have delivered the xcanex bookscanner to almost anywhere in world, including the United States, Canada, South America, Europe, Middle-East, India, Africa, Australia, New Zealand and South East Asia.

How much is the shipping cost, which shipper is used and how long does it take for delivery?

The shipping charge to countries outside of Singapore is currently US$38 (may be revised in the near future) and we use either TNT, Fedex or DHL air couriers. Delivery usually takes 5 to 10 working days for most countries.

Do buyers have to pay for the import duty and/or tax?

Yes, the buyer has to bear all applicable customs duties (e.g. VAT) and would be charged by the courier before or during the delivery. Additionally, there would be an administration fee for handling of the duty payment by the courier on the buyer's behalf. 

i do not get the same results/performance as shown in your demonstrations or scan samples. what could be wrong?

The most common reasons are book placement, camera adjustment and/or scan pad positioning. These concise tutorial videos have most of the tips required to get the best results.

Can I import raw images of my own into the software for them to be processed?

The PerfeCapture software is able to process images from the xcanex only. We are working on future releases that may allow importing of external images. Note that even if this becomes a possibility in the future, the resultant scan quality may not be as optimized as those captured by the xcanex.

I need to scan books larger than the supported 9x12 inches. Is there a tweak to allow it to do so?

We know of some users who raise the scanner by a couple of inches in order to increase the scan area. Although it works to a certain extent, there would a significant drop in scan resolution.

does it have limitations scanning comics and magazines?

Yes - automatic page detection and all image processes works only on pages without edge-printing (edge-printing - with ink printed all the way until the top or bottom edges of the page).  Therefore edge-printed pages are not suitable for the xcanex. We are working on a new algorithm that would work with all pages (estimated release in the middle of next year).  

Can I use it with a computer running linux?

It does not run on the Linux OS. It currently runs on Windows 7, 8 and 10 and Mac OS X 10.8 or later. 

What is the file size of the output PDF file?

The file size per page depends on the page size and content. Typically, varies in between 200 kilobytes to 500 kilobytes per page (i.e. 20 Mbytes - 50 Mbytes per 100 pages).  

How many pages can it scan in one session?

At the moment, the PerfeCapture3 (xcanex app for Windows OS) has a session limit of 500 pages, whereas the PerfeCaptureMac(for the Mac OS) supports up to 1000 pages per session. We are working on increasing both limits to 2000 pages in future software updates. 

What are the languages supported by the OCR Engine?

The OCR Engine supports a total of 26 languages as listed below. The user can select any one of these languages in addition to the default English language.

Afrikaans, Albanian, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latin, Latvian, Norwegian, Polish, Portuguese (Brazilian), Romanian, Russian, Slovak, Slovenian, Spanish, Swedish and Turkish.

Extended OCR support which further includes Chinese, Japanese & Korean (CJK) languages can be added by selecting the “Extended OCR Support for CJK” option during purchase. 

WHAT IS THE WARRANTY PERIOD AND WHAT DOES IT COVER?

It comes with a limited warranty of 1 year from the date of purchase which includes servicing and replacement of parts if found to be defective not due to misuse or accident. The warranty does not cover shipping charges incurred during servicing.

Is it compatible with the twain interface?

No, it does not support TWAIN. However it is able to communicate with another application via a Software Development Kit (SDK) which could be provided upon request. 

What is the scan resolution?

The resolution depends on the distance of the camera from the page - the lower the camera (i.e. the smaller the scan area), the higher the resultant scan resolution would be. Typically, it is in between 250 dpi (A4 scan area) to 350 dpi (A5 scan area).

how thick a book can it scan?

Owing to its auto-focus lens, the xcanex is able to scan books with thicknesses up to 3.5 inches.

What is its life expectancy? 

The xcanex is able to produce 50,000 scans at minimum, with 80,000~100,000 scans being typical cases based on endurance test results.

Can it scan without the scan pad?

The scan pad is required for reliable automatic document and page detection. However in cases where a table top is of dark color, non-reflective and without obvious patterns, the book may be placed directly on the table without the scan pad.